FAQs

Got Questions? Find Your Answers Here!

How can I get in touch with Decoratus Canada to learn more or place an order?

You can contact us by phone at +1 647 640 2272 or email us at info@decoratus.ca. Visit our website or social media accounts for more information and prompt assistance.

What are your service areas for delivery and setup of event decor items?

At Decoratus Canada, we offer nationwide delivery services for event decor items, ensuring prompt and secure delivery across Canada.
We specialize in setup services for Toronto and surrounding areas, ensuring your event decor is installed with care and precision. For special cases or inquiries outside our usual service area, feel free to reach out to discuss your specific needs.

Can I see samples or previews of your custom woodworking, event decor and furniture designs?

Of course you can!
At Decoratus Canada, we can provide samples or previews of our custom woodworking, tons of event decor and furniture designs upon request. This allows you to visualize the craftsmanship and quality before making a decision.

How far in advance should I place an order for custom furniture or event decor?

It's recommended to place your order as early as possible at Decoratus Canada to ensure availability, especially during peak seasons. Contact us to discuss your project timeline and requirements.

What types of furniture do you specialize in crafting?

At Decoratus Canada, we specialize in crafting a wide range of furniture tailored to your needs and preferences. Our expertise includes: Kitchen Furniture, Living Room Furniture, Bedroom Furniture, Dining Room Furniture, Office Furniture and all other kinds of custom furnitures.

Whether you're furnishing a new home, renovating an existing space, or planning a special event in Toronto or nearby cities like Mississauga, Brampton, Vaughan, Markham, or Richmond Hill, Decoratus Canada is committed to delivering exceptional craftsmanship and personalized service to meet your furniture needs.

Can I request custom event decor items to match my event theme?

Yes, at Decoratus Canada, we offer customization options for event decor. Whether it's a wedding, corporate event, or private party, we can create customized decor items that reflect your theme and style.

What types of woodworking services do you offer?

At Decoratus Canada, we specialize in custom woodworking services tailored to your unique needs. From custom furniture pieces to beautiful event decor items, we craft high-quality woodwork to enhance any space or event.

Do you deliver and set up the decor items at event venues in Toronto?

Yes, at Decoratus Canada, we offer delivery and setup services for our decor items. Our team ensures that everything is set up professionally and on time, so you can focus on enjoying your event in Toronto, Mississauga, Brampton, Vaughan, Markham, Richmond Hill, Oshawa and beyond.

How does payment work for custom and e-commerce orders?

For custom orders, we require a deposit to initiate your project, with the remaining balance due upon delivery. For e-commerce orders placed through our website, we require full payment upfront. This ensures that your order is processed efficiently and allows us to deliver high-quality products tailored to your needs.

What payment methods do you accept?

At Decoratus Canada, we offer a variety of payment methods to make your purchasing experience as seamless as possible. You can pay using major credit cards, PayPal, invoicing, e-transfer, and cash. We ensure that all payment options available in Canada are accessible for your convenience.

Do you accept urgent orders?

Yes, we do accept urgent orders! However, we recommend placing your order in advance whenever possible, as the scope of work may affect turnaround times. Our team is committed to accommodating your needs and delivering high-quality products promptly.

Do you offer painting services for orders?

Absolutely! We provide painting services for all our orders, ensuring that your custom woodworking projects not only meet your functional needs but also match your aesthetic preferences. Let us know your color choices, and we’ll take care of the rest.

What advantages does Decoratus Canada offer?

Decoratus Canada is your premier choice in the woodworking industry, providing numerous advantages that set us apart from the competition:

  • Speed and Efficiency: We understand that time is crucial for our clients. Our streamlined processes allow us to deliver high-quality products quickly, ensuring you receive your order when you need it.
  • Corporate Experience: With a strong foundation in corporate projects, we bring professionalism and reliability to every engagement. Our experienced team understands the unique needs of businesses and works diligently to meet those demands.
  • Comprehensive All-in-One Services: From initial consultation and design to production, delivery, and installation, we manage every aspect of your project. This integrated approach simplifies the process for you, ensuring a hassle-free experience.
  • Large-Scale Production Capabilities: As a well-established woodworking company, we have the resources and expertise to handle projects of any size. Whether you're a small business or a large corporation, we can meet your needs with precision and care.
  • Customization: We take great satisfaction in our ability to modify our goods to meet your unique needs. We collaborate closely with you to develop custom solutions that precisely match your vision, from distinctive designs to particular finishes.
  • Sustainable Practices: We are dedicated to using sustainable production methods, ethical material procurement, and ecologically friendly procedures. By selecting Decoratus Canada, you are endorsing a business that cares for the environment.
  • Expert Craftsmanship: Our skilled craftsmen are dedicated to producing top-quality wood products. Each piece is meticulously crafted, ensuring durability and aesthetic appeal that exceeds industry standards.
  • Outstanding Customer Support: Our customer service team is always available to assist you throughout your journey with us. We prioritize communication and are dedicated to addressing any questions or concerns promptly.
  • Flexible Payment Options: We offer a range of payment methods to accommodate your preferences, making the purchasing process straightforward and convenient.